FAQs

Can I cancel my order once it is placed?

LUBFUN ensures same-business day order fulfillment to provide customers with a speedy order processing experience. Additionally, we aim to offer a degree of flexibility when it comes to order cancellations. Therefore, we allow customers to cancel their orders within a 3-hour window from the time of placement without incurring any penalties. To initiate a cancellation, please send an email to info@lubfun.com with your order ID#, full name, and total purchase amount. We will process your refund once we receive the request within the specified timeline.

NOTED: Once the order is shipped, cancellations are no longer possible.

It is strongly recommended to ascertain a definitive and unequivocal certainty with respect to your purchasing intention prior to proceeding to the checkout phase. Please find details in Shipping & Packaging Policy. 

I registered my email as a new subscriber, but I haven't received the promotional code. What steps should I take? 

Sorry for any inconvenience. This might be due to a technical issue. Please reach out to us by email at info@lubfun.com, and we will respond promptly. 

Some products, like LELO, provide warranties. Whom should I contact regarding warranty-related matters?

LUBFUN is dedicated to assisting you with your inquiries. Please note that we do not assume liability for warranty-related questions. To address all matters related to warranties, we kindly recommend reaching out directly to the brand for prompt and accurate assistance.

How does LUBFUN handle my data?

LUBFUN is committed to ensuring the complete privacy and security of your data. We do NOT, under any circumstances, engage in the sale of your data to third parties. Your data is solely utilized for our internal marketing endeavors, such as sending email offers upon your subscription or requesting feedback through a third-party service for product and service reviews. To obtain more information, kindly refer to our Privacy Policy.

Do you offer free shipping?

YES! We provide complimentary shipping within Canada for all orders totaling $69 or more in Canadian currency.

Will my package be shipped to me discreetly? 

We ship your product in discreet plain packaging to ensure your privacy is respected.

Which shipping service does LUBFUN use?

We use Canada Post. 

Why do the details on Canada Post show the following information? Has my order been shipped out yet?

"We didn’t find an item associated with this number. Find out why. You can also edit this number."

Thank you for the great question. LUBFUN aims to create a great experience for customers. Once the customer places an order, they will receive a Canada Post tracking number in the next few hours, indicating that their order is ready to be shipped out. Customers will see detailed tracking information once the package is picked up by Canada Post.

Why does LUBFUN not offer discreet billing?

This is an excellent question. To prevent customer confusion on their billing statements, LUBFUN opts NOT to offer discreet billing. However, LUBFUN does provide discreet shipping and packaging to safeguard customers' privacy.

When will my order arrive?

  • If you live in the BC Lower Mainland, your product should arrive in 3 business days. 
  • If you live in BC, outside the lower mainland, your product should arrive in 4 business days. 
  • If you live in Alberta, your product should arrive in 5 business days. 
  • If you live in Saskatchewan, your product should arrive in 5-6 business days. 
  • If you live in Manitoba, your product should arrive in 5-6 business days. 
  • If you live in Ontario, your product should arrive in 6-7 business days. 
  • If you live in Quebec, your product should arrive in 7-8 business days. 
  • If you live in the Maritimes, your product should arrive in 7-9 business days.  For further information, kindly consult ours Shipping Policy.

What is your return policy?

We kindly request you to familiarize yourself with our Return & Exchange Policy

How do I get in touch about product concerns?

You can contact us by emailing to info@lubfun.com or sending a message via Contact Us.

What to do if I cannot log in my LUBFUN account?

We recommend selecting "Forget Your Password" after clicking the "Sign In" icon. This action will prompt an email containing instructions for resetting your password and allowing you to regain access to your account.

What methods of payment are available?

We provide secure payment choices, including Visa, Mastercard, and PayPal.

Is it safe to pay with a credit card on LUBFUN?

Absolutely! Paying with a credit card on LUBFUN is considered safe and secure, as the platform employs robust encryption and security measures to protect your financial information.

What about my credit card does not work for the payment?

We recommend contacting your credit card's issuing bank to ensure there are no restrictions from their end. If the issue is not related to the bank, please reach out to us, and we will collaborate with you to address and resolve the payment matter.

I recently purchased the Stimulant Clitoral 12VOLT SERUM and noticed a slight variation in the packaging compared to what is displayed on the brand's website. Could you provide some insight into this difference?

I appreciate your great question. Customers might encounter packaging variations for certain products, as the manufacturer has updated the packaging's design. However, please be assured that the products themselves remain unchanged from their previous versions.

What to do if my toy does not work?

We recommend attempting a battery replacement or checking travel lock on the product if the toy is not operational. Additionally, we advise our customers to remove batteries when the toy is not in use, as this helps prolong its overall lifespan.

If the toy still doesn't work with new batteries, what should I do?

In the event of your toy's non-functionality, it is possible that the batteries have been inserted incorrectly. We recommend carefully reviewing the instructions and ensuring proper battery orientation.

Can I use rechargeable batteries for my toy?

Please use regular batteries, as rechargeable ones might not fit properly and are not recommended for our toys.

I recently bought a cock ring, but I don't know why it doesn't seem to work since I got it.

Thank you for the good question. Please review the product instructions as some items may have a travel lock or require battery charging before use.

Why does my toy smell like rubber?

The smells often detected in rubber, PVC, or vinyl dildos arise from the inherent qualities of these materials and the manufacturing process. While there is no instant solution to eliminate this scent, maintaining a routine of washing with warm water and Toy Cleaner should lead to a gradual diminished of the odor over time.

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